Help

1. How can I pay with credit card through Paypal?

Credit Card through PayPal payment method is recommended. It's cheaper and safer to pay since Direct Credit Card payment method has 3% transaction fee. After choose Credit Card through PayPal, it leads you to the Paypal page, and please choose your country, filling in the credit card number etc. The right section relating to PayPal information, you can just ignore it. You don't need to have a Paypal account to use this way.

2. What kind of payment types can I choose to pay for my order on your website?

We accept Paypal, Credit card via paypal, Moneybookers,Westerunion.Paypal is our preferred method of payment though ,if you do not have one, you can also pay by credit card, such as Visa MasterCard, Discover and American Express is also acceptable.For some countries, Moneybookers(Skrill) is a very good solution, The proces is very simple and support a lots local payment,For more information please check at www.moneybookers.com

3. What is pending e-check, How do I avoid sending an e-check?

A pending e-check, like writing an electronically check, is a kind of payment method for PayPal. It will take days to clear as PayPal needs to verify the funds within the senders account. Once the check is cleared, the payment will be transferred to our account and your order is approved immediately.

 An unverified account without sufficient balance of your Paypal account results in an e-check. And it usually takes 3-4 days for the payment provider to contact your bank to verify that funds. So if you want to avoid an e-check, the verification process for your account must be completed and there are sufficient funds available. Which option is currently selected for your payment, and what payment options your account supports are of your choice. And you just need to click the blue hyperlink of "choose more funding options" before placing the order to confirm your payment type.

4. Why can't I send money to your Paypal directly?

If your register your Paypal account with a USA address, I am sorry that you can't use the "send  money directly" service via Paypal, since Paypal don't support USA accounts send money directly now. 

More details please check this link.

5. Why do you need so many things for the order confirmation, you have already got my money?

For Credit Card User
In order to better serve the Internet community and reduce the harm associated with online fraud and identity theft,ZAMGOLD has developed a comprehensive fraud prevention policy.

If you are doing business with us for the first time with credit card, we need the confirmation help your order go through our fraud prevention system processes and prove the billing reliability. Files as follows will be needed:

1.A copy of both sides of the credit card Holder's photo ID (driver license, passport or other government issued photo ID)

2.A front copy of the payment credit card with last 4 digit-number, expired date, signature and cardholder's name clearly displayed.

Both scanned copies and digital photos are acceptable through email to zamgolds@gmail.com. You will become our Verified Valued Member once this confirmation is done successfully.

All files received will never be disclosed to any third parties.

6. Is it Safe to Buy Gold? Is your Gold Legal?

Yes. All of our in-game currency is 100% handwork by our gold supplier team. We would never allow using cheats, automation software (bots), hacks, mods or any other third-party software to farm illegal gold for selling.

To guarantee your safe buying, ZAMGOLD provides secure payment options at your choice. ZAMGOLD website is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe.  You can pay safe with us.

To guarantee the safe in-game trading and minimize the risk of transaction, ZAMGOLD offers you several delivery method suggestions of your game.

7.Why I can not pay successfully with my Credit Card?

If you can not pay smoothly with your Credit Card. Please make sure your Credit Card has sufficient funds first and also the order amount does not exceed your card limit. And please double check the billing information you submitted is correct. Please be aware other possible reasons that your purchase is declined:

*Multiple repeated attempts with different cards.
*Several large purchases made in a short amount of time
*Purchases made in another state or country If you still can not pay success with your credit card, please try other payment options such as PayPal and Moneybookers
 

8.Western Union Guide?
Payment information : 
NOTE: Western Union payments will be collected by 8:00 GMT+8 and processed by 16:00 GMT+8 from Monday to Saturday. Payments sent out between Saturday 8:00 GMT+8 and Monday 8:00 GMT+8 will be cleared at the following Monday.

Orders will be delivered as soon as the payment is cleared. We suggest you send Western Union in currency which you are using.
Western Union Payment Instructions
Pay Online at western union official website http://www.westernunion.com
 
1. Visit http://www.westernunion.com and choose your country below "send money transfer online from".
Note: If you can not find your country, it means you can not pay online, and please use the second method to pay by western union.
 
2. Register or Sign in if you have one account.
 
3. Fill in a money transfer form at website. Here is our information:
    Receiver's First Name: YI
    Receiver's Last Name: TANG
    City: changsha
    Province: Hunan
    Country: china
 
4. When done, a Money Transfer Control Number (MTCN) will be provided. pls contact our live chat or email zamgolds@gmail.com
* Reminder : Please fill in the Sender's first name and last name exactly as you filled in on your Western Union payment. If the name does not match it will cause a delay in payment collection
    Sender's Full Name:
    City:
    Country:
    Money Transfer Control Number:
    Secret Question & Answer (Optional):
    Exact Total of Amount Sent:
    Currency:
    Receiver's First Name:
    Receiver's Last Name:
 
 
9.Why do I have to provide with additional documents?
 
 
In order to better serve the Internet community and reduce the harm associated with online fraud and identity theft, ZAMGOLD has developed a comprehensive fraud prevention policy.

While your order was checked by our automated fraud prevention system, and something about your order had been flagged by that automated fraud prevention system. This is most commonly caused by some sort of mismatch between the addresses. In order to authenticate, we will ask that you provide us with a copy of your government issued photo ID or passport. All files received will never be disclosed to any third parties, see our Privacy Policy. If you are not willing to offer us so, we suggest that you cancel the order or place a new order with Westerunion or Moneybookers(Need Register)
 
 
10.Do you have any refund policy if I didn' t get delivered for my order?
 

Yes, we do. If we are couldn't finish the order on time, You can choose to waitting 100% purchase price promptly refunded.
 
 
11.Why do you sometimes need to call me when I've placed an order?

 

There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
 
For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
 
If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
 
 
12.After the delivery in game, your game developer asked the gold/item back immediately. And he said that is for system record, he will send me more Gold as gift. Why?
 


We assure you that please DO NOT SEND ANY GOLD/ITEM BACK to anyone in game once you received it successfully. It must be some cheater pretended to be our game developer for your gold/item. Just remember do not send it back to anyone at any time. Or we will not do any compensation for that kind of loss. Please be aware of such issue.
 
 
13.How can I get a coupon for my order?
 

You can always enjoy a lower price by using a coupon.Please pay attention to ZAMGOLD promotional information and news at our Blog&FACEBOOK. You may also find ZAMGOLD official coupon and discount codes shared on some coupon sites.

 

14.How secure is your service? Is it safe if I release my account name and password to you?


Yes. At zamgold, we take safeguarding your personal information very seriously.All staff members hold a profession standard in our service provided. We have developed strict policies to guarantee our customer's privacy. The only person can access your information is our teamleader. Once the raids are completed, We will advise you that the service has been completed and that you should change your password as a precaution

 

15.Got any other problems?

Please contact us to have instant helping by live chat or MSN.

Possible account termination when using illegal leveling or illegally obtained gold.
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