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Member System:
 
1. Do I need a member account to order from zamgold.com?
No, you don't have to.
 
2. Why should I become a member?
Being a member, you can not only track your orders easily, but also gain points after each purchase and enjoy discounts
 
3. I have placed many orders from zamgold.com, why do I have no points?
There are two reasons: on the one hand, you may not login your member account when you purchase gold or service from us; on the other hand, your order may not be completed successfully. The successful order means you have received gold from us.
 
4. How to use your Member Discount for orders?
 
1) Log In your account before making order on zamgold.com
2) Go to make your order, your Member Discount will be used to reduce the payment automatically.
3) You could enjoy member Discount at the same time.
 
Gold Orders & Deliveries:
 
1. What's the time frame for order delivery?
It normally takes us 10-30 minutes to finish the transaction if we have enough gold in stock, and 12-24 hours is needed if we need to restock for you. Most of the time it depends on the manner of payment, gold amount of your order and delivery condition of servers in game.
 
2. How do I track the status of an order?
Once you submit your order, you will get an order number from email. You can use the order number to track it by our live support on our website. Our customer service representatives are ready to help our valued customers all over the world via live support 24/7. If you are a member, you can track it in your account.
 
3. I have placed an order with the wrong server or character name. What should I do?
Please contact our 24/7 livechat or send us an email to [email protected] with your Order NO. or email address you provided when ordering, correct server name and character name. We will fix it on our end and do the delivery then.
 
4. Why do we need phone confirm or ID confirm of your purchase?
We will call you to confirm your order information to make sure it is correct and the delivery can be smooth. For large orders and frequent orders (we define frequent orders as over $150 purchase in a month), to ensure both our security (Your payment account and credit card) and transaction is authorized at your free will, we will ask you for the copies of your ID/driver license and payment card and Payment receipt so that we can match your name and last 4 digits (other info can be covered). We pledge all the information is only for order verification and will not ask again in the future.  As we all known, there is certain risk with online trade. To ensure the security of your payment account or credit card, we need to confirm the order information with our customers. 
 
5. Why does the price of currency change all the time?
Our prices are adjusted according to available stock to remain competitive advantage in the market. In addition, the rise or fall of price relates to the supply and demands of each game and server.
 
6. Live Support is not responding. What's wrong?
The speed of the live Support connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please kindly try again or email us if you are having difficulties in messaging us.
 
 
 
Power Leveling:
 
1. Will my account be safe when I purchase a power leveling service?
We will not leak your account info and it's our professional staff who will do the power leveling sevice for you. They are well trained and will make sure during the process, your account will be all fine. But still as this is against game rules, there's still a tiny chance you'll get punished by the game developer, which both of us cannot avoid and should take the risk. Also we suggest that once the power leveling is completed, you should check and change your password for your own security. 
 
2. Will you start doing the power leveling after I paid? How do I check my Power leveling schedule?
The power leveling will be started instantly after we confirmed the information with you. And we will send an  mail to tell you your order number. You can contact with us anywhere, anytime at your convenience by our live support to check your order status with your order number.
 
Note: Due to some unexpected reasons, such as server downtime, network issues or wrong information provided, it may take a little longer for both of us to get everything forward. Under these conditions, we ask for your understandment and we'll do our best to finish the process asap.
 
3. While your company is leveling my character is that possible for me to play and when I am off  your company can continue the leveling?
Sure. We can do the non-stop leveling 24 / 7 or customize your schedule in a part-time procedure. Just contact us by Live Support to let us know your desired schedule before we start.
 
One of the important issues we would like to remind you is that please do not login to your account while we are leveling your character.
 
You may notify us by Live Support to log out first before playing by yourself. Please only login at your specified time if you choose a part time service.
 
Our reminder again: please notify us first before you want to play yourself.
 
 
 
Payment Information:
 
1. What payment methods does zamgold.com accept?
zamgold.com accepts the following methods of payment:
    - Payment, Paysafe Card
    - Credit Cards (Visa, MasterCard, American Express)
    - e-Check
 
 
2. What is a pending e-check, and why I need to wait for it clear?
A pending e-check is a type of payment option available with Payment. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Payment verifies that funds are present within the senders account. Once the check has cleared, the money is transferred to zamgold’s account and then delivery can take place immediately thereafter.
 
3. How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the Payment account to cover the cost of the order. Payment must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 days delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Payment before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
 
5. How do I verify my Payment account?
The Payment verification system is quite simple and easy. Once you have created your Payment account, you have the option to acquire verified status by completing a process through your bank. After logging into your Payment account, click the option that says verify my account, and Payment will give instructions on what to do next. Payment will make two small deposits into the bank account attached to your Payment account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Payment query page and your account will then attain verified status.
 
6. How do I pay with my credit card without using Payment?
We do offer the option to pay using a credit card besides Payment. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Payment you will be presented with an option to pay with your Payment account or an independent credit card. The option to use a credit card is available through both services.
 
7. What is a transaction ID? Where do I find it?
A transaction ID is a term used to describe payments. Every time money is sent or received through Payment, the transaction is assigned its own individual transaction ID. Transaction IDs are typically 16 digits long and contain both numbers and letters. If you have a Payment account, you may log in and review the transaction ID under recent transactions. If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.
 
8. What is the fastest method of payment?
By far, the fastest method to receive your order is by using a verified Payment account. If the money is located in the Payment account and your account is verified, the transaction will occur instantly and the order will be processed as soon as we receive it.
 
 
 
Refund Policy:
 
1. Do you have refund policy if I do not receive orders made at zamgold.com?
Yes, we do. If we fail to complete your order at our promised time, you can ask for a full refund. We now have auto-refund system that you can receive the money instantly. For some payment methods, it may take 1-3 business days.
 
2. Do you have any specific conditions for buyer about game currency?
Yes. The specific conditions are provided by zamgold.com and apply to our customers’ purchase on virtual game currency.
All game currencies will be sent to the customers’ in-game characters within 24 hours after the confirmation of a successful payment.
If customers do not receive their game currency within 24 hours of payment, we can process a full refund.
 
The following circumstances are excluded:
a. Servers are under maintenance or under other conditions that do not allow users to log in.
b. Customers who need to do face-to-face trading are not online.
c. Incorrect account information and email address provided by customers.
 
3. Do you have any specific conditions for customers on power leveling?
Yes, our power leveling service is tailored to define and identify customers’ requirement.
Therefore the duration of power leveling varies and depends on the product itself. We will do the refund if any delays or problems caused completely by our service.
 
IMPORTANT NOTE:
For some products, our customers have to refrain from logging into the game during the leveling processing. Failure on this rule will slow down the proceeding and lead to service delay. Customer who persistently logs in the game will no longer be eligible for a guaranteed refund.
 
4. Why do I receive your refund even though I do not request it?
We have to refund customers under some specific conditions, such as:
a. Incorrect email and phone number provided.
Email is very important to help us communicate with our customers. All the invoices, receipts and notifications are sent by emails. This is a main tunnel by which we contact with you in time.
First-time customers might receive a phone call confirmation by our customer service for the information confidence. Usually this confirmation will be conducted soon after your transaction completed. Our customer service representatives will consider the proper time due to your time zone and would not interrupt your daily life.
To help us serve better, please remember to fill in the correct information. All the orders with incorrect email or phone number will be deemed as invalid. The payment will be returned to your original purchase account in 2-3 business days.
b. Non-matching banking information.
The online security checking system protects our customers from online shopping fraud. Your personal information will not be released but any non-matching input will be compared with the original bank data and ranked automatically as high risks.
 
So please keep in mind that we will not know your bank accounts details but improper information will result your order failure and refusing on further processing.
All the refunded customers will receive our email notification immediately when we do the refund. More questions please visit our Live Support. Any issue regarding to the billing problem or fraudulent report, please email to: [email protected].

Notice : Using illegal leveling and gold service might terminate the account !

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